Frequently Asked Questions
How does your guaranteed rent service work?
We take care of the day-to-day management of your property, including guests or tenants, while you receive a fixed monthly rent. It's a hassle-free way to earn reliable income without managing the property yourself.
Why wouldn't I just rent the property myself?
Managing a property yourself can be time-consuming and unpredictable. Our service provides guaranteed rent, professional management, reduced void periods, and a completely hands-off experience.
What happens if there's damage to my property?
We protect your property through regular inspections, professional cleaning, security deposits where applicable, insurance arrangements, and a responsive maintenance system. If issues arise, we deal with them quickly and keep you informed.
Do I need to tell my mortgage provider?
iIf your property has a mortgage, you should check the terms of your agreement, as some mortgage providers may require you to obtain permission. We always recommend being transparent with your lender and can help answer any questions about our management arrangement.
How do I know I can trust you?
We understand that handing over the management of your property is a big decision. That's why we pride ourselves on being professional, transparent, and reliable in everything we do. We're committed to building long-term relationships based on trust and delivering on our promises.
Will this cause problems with neighbours?
No. We have strict guest and tenant rules in place, including policies around noise, behaviour, and respect for the local community. We actively manage the property and respond quickly to any concerns to ensure minimal disruption to neighbours.
Who pays the bills?
We take care of the utility bills and day-to-day running costs associated with the property. The exact arrangement will be clearly outlined in our agreement, so you'll always know what is covered and what, if anything, remains your responsibility.
Can I still visit the property?
MAbsolutely. The property remains yours, and you're welcome to visit with reasonable notice. We believe in complete transparency and are always happy to arrange access at a convenient time.
How often is the property checked?
We take a proactive approach to property management. Regular inspections are carried out, the property is checked and cleaned between stays where applicable, and ongoing maintenance checks help ensure any issues are identified and resolved quickly.
How quickly can we get started?
We can usually get things moving very quickly. Our agreements and compliance processes are already in place, allowing us to progress efficiently and get your property set up with minimal delay.
Why should I choose you over another company?
We focus on doing things properly. With professional systems, clear communication, reliable rent payments, and hands-on property management, we aim to make the process as smooth and stress-free as possible. Our goal is to build long-term relationships with landlords by delivering a service they can trust.
What happens at the end of the agreement?
As the agreement comes to an end, we'll discuss your options, including renewal if you'd like to continue working with us. If the agreement is ending, we'll follow a clear hand-back process, ensuring the property is returned in good condition and in line with the agreed notice periods and exit procedures.